Governor Shapiro Signs Executive Order to Improve Commonwealth Licensing, Permitting, and Certification Processes by Establishing Standard Response Times and Money-Back Guarantee

Statement

"State government's top priority should be serving the people of our Commonwealth, but for far too long, Pennsylvanians have had to endure long wait times, outdated systems, and bureaucratic delays. They deserve a government that works efficiently and effectively to get them answers," said Governor Josh Shapiro. "Under my Administration, Pennsylvanians will have certainty -- they will know how long it will take for agencies to respond, and if an agency doesn't live up to that promise, they deserve their money back. Pennsylvanians work hard to keep our economy moving, and the Commonwealth should work just as hard to process their applications."

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